Contact Us
We look forward to welcoming you to Benbullen Retreat. If you have any questions or queries, please contact property host Ken Hodges on ken.hodges@bgrsa.com.au
Please submit your enquiry using the form or contact us using the details below.
Frequently Asked Questions.
Is breakfast included?
Upon your arrival, you will find freshly baked sourdough and condiments for your first breakfast, including espresso coffee pods, Twining teas and local Jersey Fresh milk. If you would prefer a gourmet breakfast to cook during your stay, you have the option of selecting a breakfast package on our booking system, supplied by Barossa Baskets.
Is the retreat serviced?
No. You have complete privacy throughout your stay. For stays of 8 nights or longer, upon request, you are welcome to receive one mid-stay service/clean.
What is the check-in procedure?
Benbullen Retreat is a self check-in property. You will be sent an email the evening prior to arrival with access details to the property. If you do not receive your email or do not have access to email, you will need to contact us before midday on the day of arrival.
Check-in is from 2pm and check-out at 11am.
Can we have an early check-in or late departure?
We do our best to be flexible with arrival and departure times, however, this is dependent upon availability. When completing your booking, please advise if you require some flexibility in check-in and departure times. Due to the expansive grounds, size of the homestead and our strict Covid19 cleaning practices, we require significant preparation time prior to guest arrival and cannot guarantee your request will be met.
Is the access road to your property sealed?
Yes.
Do you accept 1-night bookings?
No, sorry. Our pricing is determined from the costs associated with a minimum of two nights. Therefore, one night stays are not able to be provided any less than the rate for two nights. Some guests choose to book two nights and take advantage of an early arrival or late departure if only able to stay for one night.
Can I invite friends to the Retreat?
If you wish to invite other person/s to visit during your stay, you need to make arrangements to do so with us, as we incur additional charges (both directly and through wear and tear).
How long will it take to travel to Benbullen Retreat from Adelaide?
From Adelaide Airport/CBD via Northern Expressway allow approx. 1 hour.
Please refer to Google Maps on our contact page for exact location.
How far are you from the nearest town?
Although you will feel worlds away from anywhere while at Benbullen Retreat, you are less than a 10 minute drive from the Barossa’s major towns (Tanunda, Angaston and Nuriootpa), all of which have wonderful artisan shops and supermarkets.
Kitchen pantry items – what is supplied?
A selection of Twinings Teas, Nespresso Coffee Pods, Jersey Fresh Milk and sugar are supplied, along with olive oil, vegetable oil, salt & pepper so you have the basics to get you started.
Hair dryers and Irons
Yes, hair dryers and irons are supplied.
Is linen provided?
Yes – the fluffiest towels and softest bed linen is provided. You don’t need to bring a thing but, of course, you can bring your own pillow if you prefer!
Do you accommodate children?
Yes. Children are considered 2 years or more and are included as part of the maximum occupancy and must utilize existing bedding. If a portacot is required, please advise us at the time of booking.
Can we bring our pets?
No. Although we love furry creatures, we do not accept pets due to the bespoke nature of the house and the surrounding wildlife.
Can I purchase a gift certificate?
Yes. Please contact us to discuss options available. Certificates are issued for a monetary value allowing the recipient to book the best available rate. They are valid for 1 year.
Is there a telephone, internet access or mobile phone coverage?
We do not have a fixed telephone at Benbullen but we do have complimentary WIFI. Please note download speeds can vary and over busy periods, the lines are congested. This is outside of our control. Good mobile phone coverage is available from all networks; Telstra, Optus, Vodafone, etc.
What is your smoking policy?
Smoking is not permitted inside the retreat. You may smoke outside around the confines of the retreat (and dispose of your butts in appropriate supplied bins, however, we ask that you do not smoke within the parklands due to the high fire risk rating. If evidence of smoking inside the retreat is found, an additional cleaning/airing charge of $250.00 will be applicable.
When can I use the Fireplace and Combustion Heater? (Homestead only)
During the months of April to September, you are provided with enough firewood for the approximately 2 hours burning time per day. Please note this is not intended as the primary source of heating and is for ambience only.
Can I hold a party or event during my stay?
Guests at Benbullen Retreat must not hold any functions, events, parties or wedding related activities on the property without prior approval of management. Charges or penalties may apply. We do have in-house caterers that can come to Benbullen and cook for your group (maximum of 10). For enquiries regarding events, please email stay@benbullenretreat.com.au
Do you allow wedding parties to stay?
Yes, however, you must inform us of this when booking.
Why do I have to pay a bond?
The bond of $1,000 is required as insurance to cover unexpected expenses incurred in case of damage and theft. You will have access to a stocked 148 bottle vintec wine fridge showcasing some of Barossa’s finest wines. Upon departure, you are required to complete your wine consumption form detailing your selection and provide your billing details, which will be processed after your departure. If this form is not completed with relevant credit card details, the cost of wine consumed will be deducted from your bond. Bond amount will be returned within 72 hours upon departure.
Do we have to clean the property?
We appreciate that the Retreat and it’s surrounds will be returned to us in the condition presented on arrival. This means dishes washed and packed away, benches wiped down and rubbish placed in bins. If you have used the BBQ, you must also leave this clean.
Can you help us with our Barossa itinerary?
It would be our pleasure to assist you in making your Barossa Escape perfect! Your host, Janine, will be in touch with you upon booking to see if she can assist in any way. Janine has a wealth of local knowledge which she would be delighted to share with you. If prior to booking, you have any queries, feel free to email janine@benbullenretreat.com.au
Do you have undercover parking? (Homestead only)
Yes, we have a fully enclosed triple bay garage with roller doors.
Do you have a firepit? (Homestead only)
Yes, there is a firepit situated outside of the Homestead. This is only to be used during the winter months. Benbullen Retreat is located in a med-high bush fire risk and under no circumstances can open fires be started in any areas outside the confined firepit area.
Get in touch.
Have we missed something or want to know more? Please contact us at the details listed above or complete the contact form and our Property Host will be in touch.